POLICIES & PROCEDURES

Personal Comfort To truly relax during your visit please arrive a few minutes early. Our priority is your total relaxation, privacy, and comfort. You may wear your undergarments or bathing suit during massage or body treatments. However, for optimal results we provide disposable garments and during treatments clients are fully draped.

Age Requirements and Childcare Policy Spa facilities are recommended for individuals 13 years and older. Under the age of 16 must be accompanied by an adult. For their safety, children are not allowed in treatment rooms or without supervision anywhere in the Salon. If you are receiving Salon or Spa treatments and you have brought your children you MUST have a childcare person with you and the children must be kept still and quiet as to be considerate to those receiving services.

Check In If you are a first time client for a skin or body treatments please arrive 15 minutes before your scheduled appointment to fill out Client Consultation Form.

Late Arrivals Late arrivals for services will finish at scheduled time while normal treatment fee remains the unchanged. If more than 15 minutes late you may be subject to being rescheduled and charged or missed appointment.

Securing Appointments Please be prepared to provide credit card information or a gift certificate number when scheduling your appointment.

Cancellation Policy Less than 24 hours notice will result in a 50% charge: no notice will result in full charges being processed. Cancellation of all multiple services, spa packages, and group reservation requires 48 hours. A 50% charge will be made to credit card in absence of 48 hour notice. Failure to cancel will result in full charges being processed or forfeiting of gift certificate.

Gratuities Tipping is never expected but always appreciated. Most clients follow the guidelines used in restaurants (15%-20%). Please ask about group and gift package tipping protocol.

Medical Conditions We ask that you complete a Client Information Form on your initial visit. Please keep your therapist updated on changes in your medical condition. This information helps the therapist respect any limitations you may have and provide the optimal treatment for you.